![]() ![]() It features a persistent toolbar along the top of the application window that allows agents to use all the available session tools.Īgents can use the Viewer toolbar at the top of the window to do the following: If you can't reconnect and speak to the proctor via the chat function, call 1-85 for assistance.The Viewer window is the main application window of the GoToAssist Remote Support software. If your exam can be reopened, your proctor will do so for you. If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. You’ll see the chat icon on the lower right of your Guardian Browser screen. If you still have internet access but have been disconnected from the test, notify the proctor via the chat function. If you have a technical issue during your test, speak and wave to get the proctor's attention. What if I have a technical issue during my test? The timer for your test will not start until after your equipment is checked and you begin the test. Your equipment will be checked by the proctor before you begin the test. If I have a technical issue, will my start time be extended? The test proctor will tell you if there are any issues and you’ll have an opportunity to resolve those issues before the test begins. Your equipment will be checked again right before you test. What if I have an issue right before my test starts? ![]() You’ll need to keep it disabled throughout the test and set it so the software won’t open automatically during the test.įor additional information and troubleshooting help, visit the Equipment and Environment Requirements page. Disable any screen-sharing or remote-access software prior to the test.This can help prevent bandwidth issues while you test. Close all browsers and applications not needed for the test.Before starting your test, close or shut down any other devices that may be using significant internet bandwidth. Bandwidth issues can prevent a successful testing experience.Is there anything I can do ahead of time to prevent issues? Frequent, inappropriate reuse of shared testing devices and common testing locations may result in score delay and/or score cancellation and could impact your eligibility to take future ETS exams. ETS is monitoring reuse of devices and testing locations for unauthorized purposes.Ignore those references, since headsets are not used or allowed when testing at home. You will see instructions about headset checks.Make absolutely sure that the software won’t open automatically during the test. These must remain disabled throughout the test. Disable any screen-sharing or remote-access software (such as Zoom ®, Skype ®, TeamViewer ®, Microsoft Teams ®, Anydesk ® and Apple Remote Desktop™) prior to the test.Certain behaviors will invalidate your test and can result in score cancelation.Don't use any unauthorized materials, including personal recording devices, mobile devices, smartwatches, prewritten notes or textbooks at any time during the test.Don't communicate with anyone other than the proctor.If you don’t follow these rules, your test scores can be canceled, and your registration fee will not be refunded. ![]() To ensure your test day goes well, follow the procedures listed in the Bulletin, including the important rules below. ![]()
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